Frequently Asked Questions
Where are you based?
We are located in Merrill, Wisconsin.
Our portrait session packages include travel to your location in our "home area" at no additional cost, unless your session requires an overnight stay.
Our home area includes: Lincoln, Price, Taylor, Oneida, Waupaca, Shawano, Wood, Portage, and Marathon Counties in Wisconsin.
How do I book a session?
The first step is to contact us and let us know what you are looking for. We will then reply back you by email and with a follow-up phone call to discuss selecting location(s) for your session, details for your session, and tentatively schedule your session.
Is a deposit required?
Yes. We require a deposit equal to 50% of the package that you select, in order to book your session. $100 of the deposit is non-refundable if you cancel after booking the session. We will make every effort to work with you if your session needs to be rescheduled.
How do I pay?
We accept credit and debit card payments as well as PayPal. You will receive a digital invoice via email and can use any of those methods to make your payment. Final payment is due in full before all your photos are released.
We do not offer payment plans.
Do you offer discounts?
Yes. We offer a 10% discount off the package price for payment in full at the time of booking your session.
Do you travel?
Yes, we love to travel. Travel outside of our home area and within the Continental U.S. will incur additional costs based on distance or session requirements. All transportation costs, overnight accommodations, and a standard per diem at the session location for meal expenses will be billed to the client and must be paid in advance.
International travel (including Alaska & Hawaii) requires longer advanced notice to allow us to make travel and site arrangements. Contact us for additional details.
What is your turnaround time?
Normal turnaround time is 7 to 10 business days for any of our standard portrait packages. We will also make every attempt to send you a sneak peak with a couple of photos within 3-5 business days after your session.
Is a contact required?
Yes. We have a standard contract that all clients must digitally sign before we will show up to your session. The contract covers the details including ownership and rights usage of the images in your package.
Do you have a referral program?
Yes. If you refer a new client to us and they mention your name, after they pay for their package in full, we will offer you a $50 credit you may use on any future package. Your referrals can be saved and combined into one credit. All credits expire 356 days after being issued.
